{"id":13760,"date":"2023-11-11T01:48:37","date_gmt":"2023-11-11T00:48:37","guid":{"rendered":"https:\/\/quercus-rc.be\/?page_id=13760"},"modified":"2024-11-08T10:41:40","modified_gmt":"2024-11-08T09:41:40","slug":"protection-du-client","status":"publish","type":"page","link":"https:\/\/quercus-rc.be\/en\/protection-du-client\/","title":{"rendered":"Protection du Client"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13760\" class=\"elementor elementor-13760\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c1ac24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c1ac24\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-002895d\" data-id=\"002895d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b3f39f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b3f39f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd86bbd\" data-id=\"dd86bbd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65c9ddf elementor-widget elementor-widget-text-editor\" data-id=\"65c9ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section><div><div><div><div><p>Dans le cadre de nos obligations d\u2019information pr\u00e9vues par la loi sur les assurances du 4 avril 2014, nous vous communiquons\u00a0les informations suivantes :<span style=\"color: #232323; font-size: 35px; font-weight: bold; letter-spacing: 0px;\">\u00a0<\/span><\/p><\/div><\/div><\/div><\/div><\/section><section><h3>Notre Bureau<\/h3><div><div><ul><li>Quercus Risk &amp; Capital SRL<ul><li>12 Andr\u00e9 Dumont street <br \/>1435 Mont-Saint-Guibert<\/li><\/ul><\/li><\/ul><\/div><p>Courtier en assurances inscrit sous le num\u00e9ro BCE 041 425 194 au registre des interm\u00e9diaires d\u2019assurances tenu par la FSMA, rue du Congr\u00e8s 12-14, 1000 Bruxelles (<a href=\"http:\/\/www.fsma.be\/\" target=\"_blank\" rel=\"noopener\">www.fsma.be<\/a>).<\/p><p>Consultez l\u2019onglet document ou les sites web de\u00a0nos compagnies partenaires\u00a0pour conna\u00eetre les conditions des produits qu\u2019elles proposent.<\/p><\/div><\/section><section><div><div><div><h3>Notre R\u00e9mun\u00e9ration<\/h3><div><p>Pour nos services d\u2019interm\u00e9diation en assurances, nous percevons en principe une r\u00e9mun\u00e9ration de la compagnie d\u2019assurances, qui est int\u00e9gr\u00e9e \u00e0 la prime que vous payez en tant que client.<br \/>En outre, il est possible que nous percevions une r\u00e9mun\u00e9ration li\u00e9e au portefeuille d\u2019assurances de notre bureau aupr\u00e8s de la compagnie concern\u00e9e ou \u00e0 des t\u00e2ches suppl\u00e9mentaires que notre bureau prend en charge. Contactez-nous ou consultez l\u2019espace client de notre site web pour plus d\u2019informations. Sinon, nous percevons une r\u00e9mun\u00e9ration de votre part en tant que client pour nos services d\u2019interm\u00e9diation en assurances.<\/p><\/div><\/div><\/div><\/div><\/section><section><div><div><div><h3>Vous Souhaitez Formuler Une Plainte ?<\/h3><div><p>Pour toutes vos questions et probl\u00e8mes, adressez-vous en premier lieu \u00e0 notre bureau. Les plaintes concernant notre interm\u00e9diation en assurances peuvent \u00e9galement \u00eatre adress\u00e9es \u00e0 l\u2019Ombudsman des Assurances, Square de Mee\u00fbs 35, 1000 Bruxelles (<a href=\"https:\/\/www.ombudsman-insurance.be\/fr\" target=\"_blank\" rel=\"noopener\">www.ombudsman-insurance.be<\/a>) ou par t\u00e9l\u00e9phone au 02\/547 58 71, par fax au 02\/547 59 75 ou en envoyant un e-mail \u00e0\u00a0<a href=\"mailto:info@ombudsman-insurance.be\" target=\"_blank\" rel=\"noopener\">info@ombudsman-insurance.be<\/a>.<\/p><p>Autorit\u00e9 de contr\u00f4le comp\u00e9tente au sein du SPF \u00c9conomie :<br \/>Direction g\u00e9n\u00e9rale de l\u2019Inspection \u00e9conomique, Boulevard du Roi Albert II 16, 1000 Bruxelles, t\u00e9l : 02\/277 54 84,\u00a0<a href=\"https:\/\/meldpunt.belgie.be\/meldpunt\/fr\/bienvenue\" target=\"_blank\" rel=\"noopener\">https:\/\/meldpunt.belgie.be\/meldpunt\/fr\/bienvenue<\/a><\/p><p>Les plaintes concernant l\u2019interm\u00e9diation de cr\u00e9dits peuvent \u00eatre adress\u00e9es \u00e0 OMBUDSFIN \u2013 Ombudsman en conflits financiers, North Gate II \u2013 Boulevard du Roi Albert II 8, bte 2, B-1000 Bruxelles.<br \/>Tel : +32 2 545 77 70 Fax : +32 2 545 77 79, E-mail :\u00a0<a href=\"mailto:ombudsman@ombudsfin.be\">ombudsman@ombudsfin.be<\/a>, site web :\u00a0<a href=\"https:\/\/www.ombudsfin.be\/\" target=\"_blank\" rel=\"noopener\">www.ombudsfin.be<\/a><\/p><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Dans le cadre de nos obligations d\u2019information pr\u00e9vues par la loi sur les assurances du 4 avril 2014, nous vous communiquons\u00a0les informations suivantes :\u00a0 Notre Bureau Quercus Risk &amp; Capital [&hellip;]<\/p>\n","protected":false},"author":103368776,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-default.php","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-13760","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgPayC-3zW","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/quercus-rc.be\/en\/wp-json\/wp\/v2\/pages\/13760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quercus-rc.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quercus-rc.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quercus-rc.be\/en\/wp-json\/wp\/v2\/users\/103368776"}],"replies":[{"embeddable":true,"href":"https:\/\/quercus-rc.be\/en\/wp-json\/wp\/v2\/comments?post=13760"}],"version-history":[{"count":11,"href":"https:\/\/quercus-rc.be\/en\/wp-json\/wp\/v2\/pages\/13760\/revisions"}],"predecessor-version":[{"id":15412,"href":"https:\/\/quercus-rc.be\/en\/wp-json\/wp\/v2\/pages\/13760\/revisions\/15412"}],"wp:attachment":[{"href":"https:\/\/quercus-rc.be\/en\/wp-json\/wp\/v2\/media?parent=13760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}